Policies and Terms
Transparent policies that protect you and guide our platform
Policies and Terms
Transparent policies that protect you and guide our platform
Booking Terms and Conditions
This outlines how appointment enquiries work on DocMap, including the role of practitioners, how payments and cancellations are handled, and what users should expect during the booking process.
Practitioner Terms and Conditions
This outlines your responsibilities as a practitioner on DocMap, including responding to enquiries, managing bookings directly with patients, and keeping your profile and credentials up to date.
Privacy Policy
This explains what personal information we collect across the DocMap platform and AI-assisted services, how it is used, who it is shared with, and how we protect your data.
DocMap WhatsApp Service
Terms of Service and GDPR Compliance Statement covering the DocMap WhatsApp Service (Specialist Triage), including how we handle health data under UK GDPR.
Vera Health Assistant
Terms of Service and Privacy Notice for Vera, the DocMap endometriosis education assistant — covering evaluation status, ephemeral sessions, and health data processing.
DocMap Clinic Concierge
Terms of Service and Privacy Notice for DocMap Concierge, the embeddable AI chat widget for clinic websites — including dual consent and handoff to clinics.
Cookie Policy
How DocMap uses cookies and similar technologies on the patient platform, what each category does, and how to change your preferences.
Billing Policy
How DocMap handles practitioner invoicing — covering commission rates, monthly billing cycles, payment terms, and how disputes are resolved.
Cancellation Policy
How cancellations, late notices, and missed appointments are handled — for both patients and practitioners on DocMap.
Reward Policy
How practitioners earn and redeem points through the DocMap rewards programme — including milestones, bonuses, and fair-use rules.