Booking Terms and Conditions
Effective Date: From 16/02/2024
Last Updated: 04/05/2025
Introduction
Welcome to DocMap. These Booking Terms and Conditions ("Terms") govern your use of the DocMap platform to request appointments with healthcare providers ("Providers"). By using our platform, you agree to these Terms. Please read them carefully.
Booking Services
Purpose of DocMap
DocMap is a platform that connects patients with registered healthcare providers. We facilitate appointment enquiries, but DocMap is not a healthcare provider and does not offer medical advice or services.
Booking Process
To request an appointment, you must complete a booking enquiry form by providing:
- Your name
- Contact details
- The service or treatment you're requesting
- Your preferred date and time
This enquiry is then passed to the selected practitioner, who will follow up directly.
Confirmation of Booking
Appointment confirmations and communications are handled directly by the Provider. DocMap does not confirm appointments on behalf of Providers.
User Responsibilities
Accurate Information
You agree to provide accurate and up-to-date information when submitting a booking enquiry.
Not for Emergencies
DocMap must not be used for medical emergencies. If you are experiencing an emergency, contact emergency services immediately.
Eligibility
You must be at least 18 years old or have the consent of a parent or legal guardian to use the platform.
Provider Services
Verified Practitioners
DocMap independently verifies that each Provider listed is a registered professional. However, we do not employ or manage Providers. They operate independently and are solely responsible for the care they deliver.
Scope of Services
Providers may change, limit, or withdraw their services at their discretion. Any changes to your appointment or service will be communicated directly by the Provider.
Fees, Payments, Cancellations, and Rescheduling
All matters relating to:
- Fees and payment
- Cancellations and rescheduling
- Refunds or missed appointments
must be resolved directly between the patient and the Provider. DocMap does not set prices, manage payments, or mediate cancellations. Providers may have their own terms—please confirm these with your chosen practitioner.
Disputes and Complaints
Any disputes arising from your interaction with a Provider must be resolved between the patient and the Provider.
If you have a complaint about a Provider, you may file it through DocMap. We will record and, where appropriate, investigate complaints and may take action in line with our professional standards policy.
Privacy and Data Security
Data Collection
DocMap collects only the basic information required to process your booking enquiry:
- Name
- Phone number
- Requested service
- Preferred appointment date
We do not collect or store medical records or sensitive health information.
Data Sharing
Your enquiry information is shared only with the selected Provider to facilitate contact and appointment booking.
Privacy Policy
Please refer to our Privacy Policy for full details on how we handle your data.
Limitation of Liability
Platform Responsibility
DocMap provides a platform for appointment enquiries and is not responsible for the quality, outcome, or delivery of healthcare services.
No Warranty
DocMap does not guarantee the availability, accuracy, or reliability of any Provider or appointment slot.
Termination
We reserve the right to suspend or terminate access to our platform if these Terms are violated or if there is suspected abuse or fraudulent activity.
Governing Law
These Terms are governed by the laws of the United Kingdom. Any legal disputes will be subject to the exclusive jurisdiction of the UK courts.
Amendments
DocMap may update these Terms at any time. Continued use of the platform after changes are posted indicates acceptance of the revised Terms.
Contact Us
For questions about these Terms, contact us at:
📧 support@docmap.co.uk
🏢 16.01 Makers Building, 1 Jasper Walk, London, N1 7TW, United Kingdom