Terms & GDPR Compliance

1. About the Service

DocMap Specialist Triage (“DocMap”, “the Service”) is a healthcare specialist search and triage tool operated by DocMap Ltd (“DocMap”, “we”, “us”, “our”), a company registered in England and Wales.

The Service helps patients find and connect with trusted women's health specialists for diagnosis, symptom management, and surgical care. It is accessible via:

• WhatsApp: Our business messaging channel for patient interactions
• Web dashboard: An operator tool for clinical operations staff

2. Acceptance of terms

By using the Service — whether by sending a message to our WhatsApp number, using the web dashboard, or otherwise interacting with DocMap — you agree to be bound by these Terms of Service and the DocMap WhatsApp Service section of our Privacy Policy.

If you do not agree with these terms, please do not use the Service.

3. Description of the Service

DocMap provides the following:

• Specialist search: AI-assisted matching of patients with healthcare specialists based on condition, location, insurance, and preferences
• Triage assistance: Conversational AI that helps classify patient needs and suggest appropriate specialist referrals
• Case management: Tools for our operators to manage patient conversations and referral workflows
• WhatsApp messaging: A secure channel for patients to describe their needs and receive specialist recommendations

4. Important medical disclaimers

DocMap is NOT a medical service. Please read the following carefully:

• We do not provide medical diagnoses, medical advice, or clinical treatment.
• We do not replace the relationship between you and your healthcare provider.
• Our AI-generated recommendations are suggestions only and are always reviewed by a human operator before being shared with you.
• Specialist recommendations are based on publicly available information and do not constitute an endorsement or guarantee of care quality.
• If you are experiencing a medical emergency, call 999 immediately. Do not use this Service for emergencies.

The Service is a referral facilitation tool — we help connect you with specialists, but all clinical decisions remain between you and your chosen healthcare professional.

5. Eligibility

The Service is available to:

• Individuals aged 18 or over who are seeking specialist healthcare referrals
• Healthcare operators and administrators authorised by DocMap to use the dashboard

We reserve the right to refuse or discontinue service to any individual at our discretion.

6. Patient responsibilities

When using the Service, you agree to:

• Provide accurate and truthful information about your health needs
• Not use the Service for emergency medical situations (call 999 instead)
• Not send abusive, threatening, or inappropriate messages
• Not impersonate another person or send messages on behalf of someone without their explicit consent
• Not use the Service for any unlawful purpose
• Understand that our recommendations are informational and do not constitute medical advice

7. How the Service works

7.1 WhatsApp channel

When you message our WhatsApp number for the first time:

1. You will receive an automated greeting explaining the Service and how we use your information.
2. You will be asked to agree to processing of your health-related information for triage and referral facilitation.
3. Our systems may use AI to classify your needs and match specialists; outputs are subject to human review.
4. A human operator will review AI recommendations before any specialist suggestions are shared with you.
5. Conversations are stored securely in accordance with our data retention policy.

7.2 AI processing

We use artificial intelligence to:

• Understand the intent of your messages
• Search our database of specialist profiles
• Generate draft recommendations for operator review
• Summarise conversations for case management

All AI outputs are reviewed by human operators before being communicated to you. We do not use fully automated decision-making that produces legal or similarly significant effects.

7.3 Specialist information

Specialist profiles displayed in the Service are compiled from publicly available sources including:

• Professional body registrations (GMC, HCPC)
• Hospital and clinic websites
• Independent healthcare review platforms
• Insurance network directories

We make reasonable efforts to keep specialist information accurate and up-to-date, but we do not guarantee the accuracy, completeness, or currency of any specialist profile. Always verify details directly with the specialist or their practice.

8. Data protection

We take data protection seriously, particularly given the sensitive nature of health data. Full details are set out in the DocMap WhatsApp Service section of our Privacy Policy.

Key points:

• Your health data is special category data under UK GDPR and is processed with your explicit consent
• Data is stored on encrypted servers in the EU (primarily London, eu-west-2)
• You can request access to, correction of, or deletion of your data at any time
• You can withdraw consent at any time by messaging “Withdraw consent” on WhatsApp or emailing admin@docmap.co.uk

9. Intellectual property

All content, software, designs, logos, and trademarks associated with DocMap are the property of DocMap Ltd or its licensors. You may not:

• Copy, modify, distribute, or reverse-engineer any part of the Service
• Use the DocMap name, logo, or branding without prior written permission
• Scrape, crawl, or programmatically access the Service without authorisation

10. Limitation of liability

To the fullest extent permitted by law:

• The Service is provided “as is” and “as available” without warranties of any kind.
• We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components.
• We are not liable for any decisions you make based on specialist recommendations.
• We are not liable for the quality of care provided by any specialist you choose to consult.
• Our total liability to you for any claim arising from or related to the Service shall not exceed £100.

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited by law

11. Indemnification

You agree to indemnify and hold harmless DocMap Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your breach of these Terms
• Your violation of any law or the rights of any third party

12. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice.

You may stop using the Service at any time. If you wish to have your data deleted, see the Data Subject Rights section of our Privacy Policy.

Upon termination, provisions relating to intellectual property, limitation of liability, indemnification, and governing law shall survive.

13. Changes to these terms

We may update these Terms of Service from time to time. Material changes will be communicated via:

• A notice on our website
• A message on WhatsApp (for active patients)

Continued use of the Service after changes constitutes acceptance of the updated terms.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact us

For questions about these Terms of Service:

General

support@docmap.co.uk

Admin / data protection

admin@docmap.co.uk

Post

DocMap Ltd, 1601 Jasper Walk, London N1 7TW